With the end of the fiscal year close at hand, it is time to start planning for what will create optimal growth for your company in the new year. Now is the time to evaluate what has led to success (or failure) for your company this past year. For almost any organization, there is a leading factor that will have a dramatic impact on your bottom line, no matter what your industry or product: your people. Have your employees had a positive impact on your company or organization in the new year. Do you have positive customer service feedback from