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Free PDF 2026 Perfect AP-209: Advanced Field Service Accredited Professional Sample Exam

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Salesforce Advanced Field Service Accredited Professional Sample Questions (Q48-Q53):

NEW QUESTION # 48
A customer has few types of resources: internal full-time, internal part-time, and full-time contractors. The requirement is to prefer full-time employees over contractors, and contractors over part-time employees.
How should a consultant implement this requirement?

A. Use 'Resource Priority' Service Objective, set the full-time employees with priority '1', contractors with priority '2' and part-time employees with priority '3'.
B. Use 'Preferred Resource' Service Objective, assign the full-time employees as preferred for all Accounts.
C. Use 'Resource Priority' Service Objective, set the full-time employees with priority '10', contractors with priority '9' and part-time with priority '8'.
D. Use the 'Required Resource' Work Rule and set the full-time employees as required for all Accounts, use the 'Preferred Resource' Service Objective, and set the part-time and contractors as preferred to all Accounts.

Answer: C

Explanation:
To tier resources generally (not per customer), you use the Resource Priority Service Objective.
* Option C is correct.TheResource Priorityobjective works on a scoring scale where aHigher Value indicates aHigher Priority. The optimization engine attempts to assign the appointment to the resource that yields the highest overall schedule score.
* By assigning Full-Time = 10, Contractors = 9, and Part-Time = 8, the engine will "score" the Full- Time option highest, followed by the Contractor.
* Option Duses the inverse logic (1, 2, 3). If deployed, the engine would favor the Part-Time employees (Score 3) over the Full-Time employees (Score 1), which is the opposite of the requirement.
* Options A and Brefer toPreferred Resource, which is typically defined on theAccountorWork Order level (e.g., "Bob is preferred for Customer X"). It is not efficient for ranking entiregroupsof employees globally.

NEW QUESTION # 49
Which three topics should a consultant raise during the project scoping discussion of a field service implementation?

A. Project Objectives: what is essential
B. Sprint Review: to review what will be done during the sprint cycle
C. Solution Design: request for acceptance
D. Terminology: translate objectives and priorities into Field Service
E. Work Parameters: how work is being defined

Answer: A,D,E

Explanation:
During Scoping (the initial phase), the goal is to align on the "What" and "Why" before moving to the "How."
* Option A is correct (Work Parameters):You must define what constitutes a "Job" (Work Order), how long it takes, and what skills are needed. This is the foundation of the data model.
* Option C is correct (Terminology):Mapping the customer's language to Salesforce terms (e.g., "We have 'Truck Rolls' -> In Salesforce, that is a 'Service Appointment'") is crucial to avoid confusion throughout the project.
* Option D is correct (Project Objectives):Defining what is "Essential" (MVP) vs. "Nice to Have" sets the project boundaries and success metrics.
* Option B (Sprint Review) happensduringthe build phase (Agile methodology), not during initial scoping.
* Option E (Solution Design) is theoutputof the scoping/analysis phase, not a topic you ask about during the initial discovery.

NEW QUESTION # 50
Which two statements are true regarding offline available inventory?

A. Multi-location inventory is not supported in the mobile app
B. Inventory items can be viewed offline but cannot be consumed offline
C. For multi-location inventory, the app primes multiple locations and related items, but there are limits to be aware of
D. Only the most recently created Inventory items created are primed
E. The user's inventory is primed

Answer: C,E

Explanation:
Offline capabilities are a critical feature of the Field Service mobile app.
* Option E is correct:The fundamental behavior of the app is to "Prime" (download for offline use) the inventory associated with the Service Resource. This ensures that when a technician is in a basement with no signal, they can still view their van stock and consume parts (create Product Consumed records).
* Option B is correct:Salesforce Field Service supportsMulti-Location Inventory(e.g., a technician has a Van location and a Garage location). The app is capable of priming these additional locations so the tech can transfer stock between them. However, consultants must be aware of data volume limits (priming thousands of parts can slow down sync times), so configuration settings restrict how far back or how many items are synced.
* Option Dis incorrect because the app specifically allows for theconsumptionof parts while offline; the transactions sync back to the server once connectivity is restored.

NEW QUESTION # 51
Green Energy Solutions are trying to forecast the number and type of licenses needed to be purchased to support the following resource structure:
Service Territory A has 2 internal resources and 2 contractors set as capacity-based resources: ABC and XYZ, both represent a contractor company. ABC contracting company has 3 individual resources and XYZ contracting company has 4 individual resources.
What type of Field Service licenses and how many of each should Green Energy Solutions purchase?

A. 1 Dispatcher, 2 Technicians, and 2 Contractors, plus 7 Contractors (3 for ABC and 4 for XYZ)
B. 1 Dispatcher, 1 Technician, and 3 Contractors, plus 7 Contractors (3 for ABC and 4 for XYZ)
C. 2 Dispatchers, 2 Technicians, and 1 Contractor, plus 7 Contractors (3 for ABC and 4 for XYZ)
D. 1 Dispatcher, 9 Technicians, and 2 Contractors

Answer: A

Explanation:
This question tests your understanding of Salesforce Field Service License types (Dispatcher, Technician, Contractor).
* 1 Dispatcher:Although not explicitly stated as a user in the text, you always need at least one dispatcher license to manage the schedule. (Typically implied in licensing questions unless "0" is an option).
* 2 Technicians:Territory A has "2 internal resources"1. Internal mobile workers require the standard Field Service Mobile(Technician) license.
* 2 Contractors (Capacity-Based):The question states "2 contractors set as capacity-based resources:
ABC and XYZ."2These are the "Bucket" accounts. In Salesforce, even capacity-based container users often consume a license (typically aContractororCommunity Pluslogin) to access the portal
/community where they might view their aggregate schedule.
* 7 Contractors (Individuals):The question specifies "ABC... has 3 individual resources and XYZ... has
4 individual resources"3. Even if theschedulingis done at the capacity (bucket) level, if these 7 people need to log in to the app or community to close jobs, they each need a license.
* Result: 1 Dispatcher + 2 Technicians (Internal) + 2 Contractors (The Managers/Buckets) + 7 Contractors (The Workers) = Option D.
(Note: Licensing models can be complex. In some strictly capacity-based models, you might not license the 7 individuals if they never log in, but Option D is the most complete answer reflecting a standard model where all participants need system access).

NEW QUESTION # 52
Out of the below options, which three questions should a consultant typically ask during the first day of an initial implementation?

A. How are the different business units set up? Geographical/ functional/ both?
B. Which Dynamic Gantt features should be incorporated into the use cases?
C. What are the different types of services provided to customers? What are the skills required and the estimated duration?
D. What Service Objectives and what should their corresponding weights be within the different Scheduling Policies?
E. What needs to be synced with Salesforce? What integration is needed with external apps?

Answer: A,C,E

Explanation:
During the "Day 1" or Scoping phase of an implementation, the goal is to define the high-level architecture and business model.
* A is correct:DefiningIntegrationpoints (ERP, HR, Inventory) is a foundational requirement that dictates the project scope and data strategy.
* D is correct:Defining theWork(Work Types, Skills, Durations) is the core of the Field Service data model. You cannot configure the system without knowing what services are being performed.
* E is correct:Defining theTerritory Structure(Business Units) sets up the security model, sharing settings, and resource organization.
* Options B and Care incorrect for thefirst daybecause they are detailed configuration specifics (Refinement). You cannot define "Service Objective Weights" or "Gantt Features" until you understand the basic business goals, services, and territories.

NEW QUESTION # 53
......

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